Oct 27, 2012

7-Eleven Run 800: The Race I Ran Away From

Pout
Pout

I feel this is a good way to start the weekend.  After two months of trying to figure out who to address our concerns to, and not getting clear answers from race organizers and the store manager, we finally got the registration fees for the 7-Eleven Run 800 refunded. 

Yesterday, we saw that the store which was previously undergoing renovations has finally re-opened and I immediately inquired about the refund.  The store crew told me to return today as he still had to ask the store manager. 


The thing is, the store opened last week.  I believe I have given my contact numbers at least twice, when the store still had a phone line, or is it when they were still entertaining calls?  A business establishment cannot be without any means of contacting them, at least not a 7-Eleven store.  But not once did they ever call back as they have promised.  They did not even have the decency to inform us.  Talk about respect right? 

I wasn't really hoping for too much anymore, having been kept waiting for the last couple of months, but I figured it's worth a try.  At least I'll find closure with this matter, and that entails only two possible scenarios.  Either they give back our money immediately or  they would further delay things until we get pass the deadline for making the refunds, thereby forfeiting our rights.  When we came to the store this afternoon, it took a while for the store manager to come out of his office.  When he did, it was only to say that there was still no advisory about refunds.   My mouth must have fallen to the floor.  The last day for refund is on October 31 already and they still have no advisory?  I was thinking what kind of sick joke this is.

It's a good thing I had thought of printing out the refund procedures from the website.  This is what it states: (and mind you I was so tempted to paste it on the manager's face but I was mustering all the self-control I could to wage this final battle and get it over with, dignity and all still intact)





Anyway, the manager went back inside his office and I was already thinking there is probably just about 75% chance of getting our money back with that kind of answer.  It's a miracle that I didn't go ballistic and still had some ounce of patience left in me to give him a few more moments.  

It's such a relief that when he came back, he had photocopies of our receipts and ID's and we just had to sign those as proof of refund.  While I was signing, he had the nerve to ask if we really do not want to run that race anymore.  I just shook my head, trying not to speak anymore for fear that I might say something I would regret.  I just want to get things over with.  

Yay!  I got my money back and so did my running buddies.  I vowed never to patronize any of their stores as much as I can.  That's just a personal thing with me.  I know it's not a loss because I am after all just one customer.  But I am making a statement, a personal stand.  If a business establishment has no respect for customer's rights, then they don't deserve my patronage.

Well, at least now, this irritating situation is out of the way.  So, happy weekend to us!


23 comments:

  1. Aww, good that you got your money back! No worries now... Have a great week ahead! =)

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  2. Good to know that you were finally able to refund your reg fee. Now it's time to put all these behind you and focus on other races. Run, run, run away from stress. :D

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  3. Nice to know you guys got your money back. I think this case can ruin their brand and identity.

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  4. It sure does ruin their brand and identity, at least on my part and those who also had difficulties with them. I had thought it was only the race organizers who were problematic...turns out, even the management of this particular store near us.

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  5. Oh yeah, they've given us enough stress for more than two months...not anymore :-)

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  6. nice to know you get your money back that is what matter.. it will surely ruin their companies name.. visiting from ComEx Oct23

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  7. It's good that you were able to get your refund, and I admire your patience in handling the situation... if it happened to me, I would have lost it and showed the store manager how mad I am...

    http://www.jejeizahfaye.com

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  8. Nice you got your money back. Maybe they need to do more organizing with themselves.

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  9. At long last, natapos din. But that was just a long and tiring road. Good thing it is now over.

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  10. You described it exactly, Lalah. Imagine from excitement to disappointment and then to exasperation and finally, almost resigned to the fact that I won't be hearing from them anymore. Was ready to part with my fee hehehe...

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  11. Relax sis. At least you received your refunds though it took that long.

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  12. They should be thankful for your good temperance hehehe.

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  13. That was a very awful thing to do to a costumer. Wasting your time and all. They are very disrespectful, really. Good thing you got your money back.

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  14. Sorry to hear that. I usually don't patronize a brand or company if they piss me off too. At least its refunded now and your trouble with them is over.

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  15. Hay salamat natuloy rin itong run na na ito :) Visiting from commEx 10/30.

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  16. Finally! You have claimed your refund Aileen. You've done the right thing in making your stand and pushing your right. :-)

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  17. Finally! You have claimed your refund Aileen. You've done the right thing in making your stand and pushing your right. :-)

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  18. Michelle Villarta-CabanasNovember 4, 2012 at 12:29 PM

    Finally you've claimed your refund Aileen. And it was a right thing for you to push your right. It's just disappointing that an establishment as big as 7-Eleven would disappoint their customers like that.

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  19. this is a good news...got back your money

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  20. Organizing fun run is not easy, it needs proper planning and team work..visiting for second blog :) www,singlemomreview,com

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  21. Oh, that was messy! But I'm glad it ended well, not easy, but ok. :)

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  22. You go girl! Take a stand against them. Try ko rin not to patronize them unless wala na talagang ibang convenience store.

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